PLAN

🔹 Week 1
Insight 1 — The Two Apologies You Must Not Confuse
Insight 2 — The Professional Apology That Actually Works
🔹 Week 2
Insight 3 — “Thank You” vs “Sorry”: Choosing the Right Response
Insight 4 — The Emotional–Practical Map of a Good Apology
🔹 Week 3
Insight 5 — Real Apology Examples You Can Use Immediately
Insight 6 — The Apology Mistakes We Make Without Noticing