NEW on THE BLOG

​Mixing formal and informal language is like wearing two different shoes.
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You’ve kissed your English classes goodbye. Now what?
Five ideas for what to do then.
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The snakes in communication are very specific. Be well-prepared before meeting them. 
OTHER ARTICLES
We are always communicating, even when we’re silent.
Assertive language can be polite, human, even warm.
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Clarity without courtesy can sound like f*ck off.
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 When to use leading questions and when to avoid them.
Why am I doing what I am doing?
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When sorry doesn't cut it.

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Responsiveness is not about replying fast.
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People don’t freeze in whole meetings. They freeze in one exact moment.